Refund policy

Return & Refund Policy

At [shoplyzy], your satisfaction is at the core of everything we do. We stand behind the quality of our products, but we understand that sometimes an item might not be the right fit. If you are not completely satisfied with your purchase, we’re here to make the return process simple, fair, and hassle-free.

1. Return Window

You have [X DAYS] days from the date you receive your order to request a return.

2. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

It must be unused, unworn, and in the same condition that you received it.
It must be in its original packaging with all tags and accessories intact.
You will need to provide a proof of purchase (such as your order number or receipt).

3. Non-Returnable Items

To maintain quality and safety standards, certain items cannot be returned. These include:

[NON-RETURNABLE ITEM 1 / E.G., Gift cards]
[NON-RETURNABLE ITEM 2 / E.G., Perishable or personal care goods]
Items marked as [Final Sale / Clearance] at the time of purchase.

4. How to Initiate a Return

Email our support team at [EMAIL ADDRESS] with your order number and the reason for the return.
Once your return request is approved, we will send you detailed shipping instructions and the designated return address.
Package the item securely to prevent damage during transit and ship it back to us.

Note: Returns sent back to us without prior approval will not be accepted.

5. Return Shipping Costs

Standard Returns: Unless the return is due to our error, customers are responsible for paying the return shipping costs. Shipping costs are non-refundable.
Recommended: We strongly suggest using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

6. Refunds Process & Timing

Once your returned item is received and inspected, we will send you an email to confirm receipt and notify you of the approval or rejection of your refund.

Approved Refunds: Your refund will be processed back to your original payment method within [REFUND PROCESSING TIME / E.G., 5–7 BUSINESS DAYS].
Late Refunds: If you haven’t received your refund after the processing timeframe, please check your bank account or contact your credit card provider first, as processing times can vary. If you still need help, reach out to us at [EMAIL ADDRESS].

7. Exchanges

The fastest way to get the item you want is to return the original item for a refund. Once your return is accepted, you can make a separate purchase for the new item.

(Optional if you offer direct exchanges: If you would prefer a direct exchange for a different size or color, please mention it in your email to [EMAIL ADDRESS] and we will guide you through the options.)

8. Damaged or Defective Items

We take great care in inspecting every order before it leaves our facility. However, if your item arrives damaged, defective, or incorrect, we want to make it right immediately!

Please inspect your order upon arrival and contact us within [X HOURS/DAYS / E.G., 48 HOURS] at [EMAIL ADDRESS] with: